Frequently Asked Questions

Q. What’s Special about SnapStrand Hair Extensions?

A. If you are looking for a quick and simple extension set with no long-term commitment or damage, then you’ve come to the right place. Our extensions can be snapped in or out in minutes. Our extensions are easy to attach and blend with your own hair for longer hair with added volume. SnapStrand extensions save you time and money.
We’re the preferred extension system of stylists who specialize in formal hairstyles for weddings, proms, important meetings, photo shoots and more.
A. With practice, or done by your stylist, they take roughly 5 minutes to put in and even less take out.
A. Small snap clips use a locking comb to tether under your own hair. This ensures a comfortable fit that will not slip or damage your hair. With proper fitment, you will not be able to see the clips.
A. We always recommend consulting with your stylist, but as a general rule, extensions can blend nicely with as little as 6 inches of hair.
A. We use 100% Remy human hair. Human hair, unlike synthetic hair, can be straightened, curled, or chemically treated to perm or dye the hair. Ethical sourcing also has a secondary effect of being the highest quality available.
A. Remy denotes qualities such as uni-lateral cuticle direction, which means the hair follicles all go in one single direction. Remy hair is collected in a method in which all hair strands stay aligned in the natural direction as it grew. This is done to maintain the natural texture pattern and cuticle direction, and eliminates tangling problems commonly found in non-Remy or other low quality hair. Remy hair is only lightly processed which also helps with longevity.

Q. How long do SnapStrands last?

A. Our extensions are 100% Remy human hair, so they are just like the hair on your head. With proper care, they can last a year or more depending on use.

Q. Can SnapStrands be straightened or curled?

A. You may treat the hair as you would your own. Being human hair, you may curl or flat iron to fit your style. We do recommend however not exceeding temperatures of 350F for maximum longevity. Your stylist may also recommend additional heat protecting products depending on your goals.
A. Your hair has natural variations and therefore extensions can usually be slightly lighter or darker and still blend perfectly. If our available colors appear less than ideal for your application, your stylist can also dye our strands darker as needed, so err on the side of buying one that’s too light. If you are working with one of our partner stylists, they may have a swatch to compare to before ordering and an advise accordingly. Computer and Phone screens can sometimes lie too, so if you’re extensions arrive and look far different than you thought, we offer no-hassle exchanges.
A. Yes, though we recommend going darker and not lighter. Box color generally has very poor and unpredictable results, so consult your stylists who can use a professional product and professional color theory. Please note that Dyed extensions are not returnable. 
A. Please see our care instructions in the product details.
A. Sorry, not at this time.
A. Most shipments are sent via USPS and not tracked. You will receive a shipment notification usually within 1-2 business days of your order, and receive your extensions 3-4 days later. We will notify you if there are any delays in your shipment beyond this.